ALPINE QUESTS – TERMS & CONDITIONS FOR CATERED
BOOKINGS AND PAYMENTS
To book – Winter or Summer Catered in Chalet ‘AARON’ a deposit of 150€ Euros per person is required per person to secure the booking. Deposits can be made via your bank, by Bank Transfer. Some prefer via: Wise.com formally known as TransferWise. The Balance must be settled in full 10 weeks prior to the start of your holiday. See your Booking Form for payment details. The Balance can be settled via your bank, by Bank Transfer. Some prefer via: Wise.com formally known as TransferWise. Bookings made within 10 weeks of your arrival are classed as last minute and are to be paid in full and before you arrive. For Christmas, New Year and Half-Terms the full rate per person applies.
ALPINE QUESTS reserve the right to cancel your booking when the balance is not paid in full and by the due date, or before the due date. If this is the case the cancellation is made without refunding you any of the deposit. Payments made to ‘ALPINE QUESTS’ are paid into a business client account. Payments will remain there until the completion of your holiday. This ensures that your money will be refunded in the event of ‘ALPINE QUESTS’ becoming insolvent.
On arrival day, the chalet is available from 16.30. On day of departure the chalets must be vacated by 09.30.
Booking Forms – Winter or Summer Catered
We will send to you a booking form and our terms and conditions. Please clearly fill in the booking form. The party leader (18 years and over) must read and complete the bottom of the Booking Form and the bottom of the T&C’s, agreeing to act on behalf of the other party members, taking responsibility to keep all other party members informed of all information relating to your booking.
Returning your Booking Form – Email your signed and completed Booking Form to firstname.lastname@example.org You must also send a signed copy to the address below.
Aaron (Winter or Summer Catered), Payable by Bank Transfer. See Booking Form for details
ALPINE QUESTS (Office)
110 Chemin de Sous Vonnes
Payment/s for Catered chalet ‘AARON’ are paid to ALPINE QUESTS in Euros. Any goods or extra services supplied by ALPINE QUESTS whilst in resort must be paid for in Euro’s cash.
BEHAVIOR & CONDUCT
The chalet and its facilities are only available for use to the guests who have booked to stay in the chalet, NOT for outsiders. All party members must behave responsibly, so as not to cause a nuisance to other people whilst on holiday with ALPINE QUESTS. Parents are expected to always supervise their children. It is forbidden to smoke in any parts of the chalet. ALPINE QUESTS reserve the right to question any guests on this matter, if they suspect them to have smoked inside, appropriate action will be taken. It will be at the discretion of ALPINE QUESTS to terminate the holiday without written notice of people who indulge in serious misconduct. If any client/s willfully, recklessly, or negligently damages any accommodation, any part of the chalet and its contents, other property, or person/s Alpine Quests will have no alternative but to terminate the remainder of their holiday, NO refund will be given. ALPINE QUESTS reserve the right to make claims for any damage caused by the client and their party. NO outdoor footwear to be worn inside the chalet. NO pets allowed.
HOT TUB & SAUNA
ALPINE QUESTS accept no liability for personal injuries or accidents whilst using any of the chalet facilities.
Misuse of the hot tub while mean it will be shut down and out of action. Children under the age of 14 who wish to use the facilities MUST always be supervised by an adult (18 years and over).
Two evenings in the week all guests will be required to eat out at a restaurant, to be paid for by the client (not Alpine Quests). NO self-catering on these nights, or bringing in food is not permitted in the chalet. Guests are not permitted to enter, or use the chalet kitchen/facilities. We can recommend restaurants ans reserve them for you. Guests are NOT permitted to enter the kitchen other than for water. Meals are provided at set times and at no time are guests to use the kitchen facilities to make snacks, or prepare food for themselves, or others. Children’s meals are 2 courses, served at an earlier time to the adults and different to adult food, unless special arrangements have been made at the time of your booking. if, children are to eat adult meals the child/teen price will be increased. Any guests arriving at Chalet Aaron after 20.00 hrs and before 21.00 hrs will be served homemade soup and a dessert, and after 21.00 hrs and sandwich (in either case NOT the 3 course meal). People with food allergies and those who need ‘specialist foods’ must inform us at the time of the booking. Though we will to accommodate you, it may not be possible to obtain ‘specialist foods/produce’ you require, therefore we strongly advise you bring items you need need with you. We do not cater for Vegan, Kosher and Halal diets. IF a guests is injured and unable to leave the chalet, they can purchase a sandwich from a member of staff.
Tourist Tax of €0.90 per day is also collected at the time of your Balance by Alpine Quests on behalf of the Châtel Mairie. Under 18’s are exempt.
CANCELLATION (by you)
If you wish to cancel your booking after we have accepted it, the person who signed the booking form (or made the booking) must send signed instructions immediately to
ALPINE QUESTS, by recorded delivery to the following address:
ALPINE QUESTS (Office)
110 Chemin de Sous Vonnes
Cancellation takes effect on the date we receive your letter. If you cancel after we have confirmed your booking, we will take a ‘Cancellation Charge’ per person as shown below:
70 days or more before travel: Loss of full deposit
69 – 63 days before travel: 50% of total booking price
62 – 49 days before travel: 70% of total booking price
48 – 29 days before travel: 80% of total booking price
28 – 15 days before travel: 90% of total booking price
14 – 0 days before travel: 100% of total booking price
These charges reflect our estimated loss as a result of dealing with your booking, to the point of cancellation and any other losses we may have to pay. If you wish to change your booking, we will do our up most to fit another date to suit you. If the amended date is a lesser price ALPINE QUESTS reserve the right to retain the higher price booking fee. If the price is higher, we will require the extra fee prior to your holiday. If this is not agreed ALPINE QUESTS will follow the ‘Cancellation Charge’ shown above.
If the French government and your country’s government close the boarders between France and your country due to non-essential travel, you will need to revert to the use of your own insurance. Alpine Quests will not make refunds.
INSURANCE AND TRAVEL
ALPINE QUESTS recommend you take out adequate insurance cover well before your travel date. Holiday/Travel/Medical/Winter/Summer sports insurance is, essential. You need to ensure that your cover takes effect prior to your travel date and covers the full holiday period. ALPINE QUESTS do not supply insurance cover.
A valid insurance, passport and/or visas are the client’s responsibility. ALPINE QUESTS will not except any responsibility for clients travel arrangements, road hold ups, road diversions, clients personal well being, possessions, hired equipment, lost lift passes, any booked lessons, booked trips, adverse weather conditions, avalanche, landslides, floods, volcanic disruption, too little or too much snow, war, riots, civil action, strikes, terrorism, fire, industrial disputes, global/world disruption, any technical problems or events taking place or happening/happened beyond their control. ALPINE QUESTS will not pay compensation.